View Messages

View all inbound and outbound TXT messages for your UbiQuity account and understand delivery statuses.

Go to TXT > View Messages to see all TXT messages sent to and from your UbiQuity account. Click on any message to see the full content.

Note that only inbound messages matching a keyword for a TXT Programme in your account will appear here. Random or misdirected messages that do not match a keyword will not show up.

If you have sent TXT Outs, you can also view TXT history at the contact level by opening a database contact and viewing their contact history.

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TXT statuses

The Status column on the View Messages screen shows the current delivery status of each message. Statuses can sometimes update for a few days after a TXT Out has been sent as delivery receipts come back from carriers.

Status	Meaning	Common examples	What happens next
Scheduled	UbiQuity is preparing the message for delivery or attempting to deliver it.	The TXT Out is still being processed. The recipient's inbox may be full. UbiQuity may be having trouble reaching the carrier.	UbiQuity will either send the message successfully or attempt to resend.
Pending	UbiQuity has processed the message and it is queued for delivery.	—	The message will be delivered or move to another status.
Soft-bounce / Transient Failure	UbiQuity was unable to deliver the message and the retry schedule has been exhausted.	The recipient's inbox is full. The handset has insufficient funds. The carrier is experiencing temporary issues. UbiQuity is experiencing temporary issues.	The message will not be sent.
Error	UbiQuity has failed to process part of the TXT.	UbiQuity is unable to find a phone network for the recipient's number.	The message will not be sent.
Cancelled	The entire TXT Out has been cancelled.	A user cancelled the TXT Out using the Cancel button on the TXT dashboard.	The message will not be sent.
Hard-bounce / Permanent Failure	UbiQuity has failed to process the message or received a permanent failure from the carrier.	Number unreachable — the phone may be roaming or the shortcode may be blocked. The carrier rejected the message. A required merge field contained a blank value.	The message will not be sent. The contact will be automatically flagged as GNA and excluded from future TXT Outs.
Delivered	UbiQuity has successfully submitted the message to the carrier for delivery.	—	The contact should receive the message.
Received	UbiQuity has successfully received this message. Applies to inbound TXTs and STOP requests only.	—	—