# Data backup and recovery In the event of an outage, UbiQuity has robust backup procedures in place to ensure your data is protected and quickly recoverable. *** ### Regular data backups Data is backed up regularly to minimise the risk of data loss. Backups are retained for seven days, allowing restoration to any point within the past week. The backup strategy includes full, incremental, and differential backups to ensure comprehensive data protection. *** ### Secure storage All backup data is encrypted to ensure its security. Backups are stored in secure offsite locations to protect against physical damage or localised disasters. *** ### Monitoring and alerts UbiQuity systems are continuously monitored 24/7 to detect issues promptly. In the event of any anomalies, the team is immediately alerted to take corrective action. *** ### Rapid recovery UbiQuity aims to restore data within a predefined timeframe to minimise downtime (Recovery Time Objective). The goal is to ensure restored data is as recent as possible, reducing the amount of data lost in any given incident (Recovery Point Objective). *** ### Testing and validation Backup and recovery processes are tested regularly to ensure they work effectively. After each test restore, data is validated to confirm its integrity and completeness. *** ### Support during an outage The UbiQuity support team is available to assist during an outage and throughout the recovery process, providing regular updates and guidance on the status of data recovery. *** ### Compliance UbiQuity holds ISO 27001 certification for its Information Security Management System (ISMS), demonstrating a structured and audited approach to managing information security risks. Our backup procedures are implemented within this framework, following industry best practices to ensure the highest level of data protection and recovery. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ubiquity.co.nz/data-backup-and-recovery.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.